Anybody in the food-services industry who does this to their customers is a cunt who deserves to lose their jobs. Not only is it just down right wrong, but it could be dangerous to somebody who has particular dietary requirements.
Having had the unfortunate experience of living with somebody who works at Starbucks, I have no doubt that this shit happens.
i’m lucky enough to have encountered a barista malicious enough to do this to me - i ordered a decaf latte with soy milk and they gave me fully caffeinated with cow’s milk. cue hours of panic attacks and feeling sick. ugh
Why do some baristas think its adorable and clever to dick around with people’s specifications? They can kill someone with allergies with this shit.
Because they’re not thinking, just feeling. It is immature and potentially dangerous and I’ve seen this happen not only where I work but places where I order as well.
Admittedly, it is a stressful job where your work is never appreciated enough. We get a lot of really, really snobby people or just flat out jerks who feel they can justify treating us a certain way because they “haven’t had their coffee yet” or they’ve been coming for years or their local barista doesn’t make it this way. Or it’s just something about Starbucks/coffee people/people ordering at Starbucks suddenly feel the need to put on airs (calling you teenagers out on that one).
When we get people like that, and we always get people like that, the temptation is always there to screw with some people, but it’s a mark of maturity NOT to do that. But also sometimes the milk type genuinely does get mixed up and we don’t realize it until the drink is almost done. Like crap that person wanted nonfat but I used 2% now I’ll have to remake it but there’s already a line of drinks behind this one! Sometimes that happens as well and a split decision has to be made.
Confession: sometimes I do intentionally modify the strict Starbucks recipe, but only to improve the order. If somone orders a frappuccino light, I add less ice and half a pump more of the base syrup, then double blend in order to improve the drink’s consistency. Granted, that isn’t great for the Starbucks business model because the drink taste is not consistent, but I feel better when I make a better tasting drink that doesn’t change the actual ingredients, just the ratio.